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Privacy Policy

Last Updated: October 13, 2026

At Premier Flooring & Design (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries through our online lead forms, or interact with our paid advertisements on platforms like Meta (Facebook and Instagram).

1. Information We Collect

We collect information that identifies, relates to, or describes you (“Personal Information”) when you voluntarily provide it to us. This includes:

  • Contact Information: Full name, phone number, email address, and physical address or zip code.
  • Project Details: Information regarding your flooring preferences, project timelines, estimated square footage, and budget expectations submitted via our consultation forms.
  • Device & Usage Data: IP address, browser type, operating system, referring URLs, and website interactions collected automatically through cookies and tracking pixels (such as the Meta Pixel).

2. How We Use Your Information

We use the personal information we collect to:

  • Respond to your inquiries and schedule in-home consultations or mobile showroom appointments.
  • Process, fulfill, and manage your flooring installation projects and service requests.
  • Send service-related information about your inquiry or project by phone, email, or text message. Promotional offers and seasonal campaign information (such as our Fall Hosting Packages) are sent by email only, never by text message.
  • Optimize our website performance, marketing campaigns, and ad targeting.

3. SMS and Phone Communication

By opting in to receive SMS messages from Premier Flooring & Design LLC, you agree to receive conversational messages related to customer inquiries and service-related communications only. By submitting your phone number through our website or lead forms, you also consent to receive telephone calls from Premier Flooring & Design regarding your project inquiry.

  • Message frequency: message frequency may vary. On average, 1–2 messages per month.
  • Message and data rates: message and data rates may apply.
  • Opt out: reply STOP to unsubscribe at any time.
  • Help: reply HELP for assistance.
  • Privacy policy: https://premierflooringdesign.com/privacy

Consent to receive text messages is not a condition of purchase or of receiving any product or service from us: you can submit a request, receive a quote, or purchase from us without agreeing to text messages.

4. Sharing Your Information

We do not sell, rent, trade, or otherwise transfer your personal information to external organizations for marketing or other non-essential purposes.

We may share your information only under the following limited circumstances:

  • Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., website hosting, customer relationship management tools, and communication platforms) bound by strict confidentiality agreements.
  • Legal Compliance: When required by law, legal process, or governmental request to protect the rights, property, or safety of Premier Flooring & Design, our clients, or others.

Consumer Data Transfer Limitations

  • SMS opt-in data and personal information are not sold, rented, traded, or otherwise transferred to external organizations for marketing or other non-essential purposes.
  • Your data will not be transferred to external organizations except when needed to provide services or comply with law.
  • SMS consent is not shared with third parties or affiliates for marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and tracking pixels (including Meta Pixels) to enhance user experience, analyze site traffic, and deliver personalized ads. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site.

6. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure.

7.Your Rights & Choices

You have the right to:

  • Access, update, or correct the personal information we hold about you.
  • Request the deletion of your personal data from our systems.
  • Unsubscribe from marketing communications at any time via the unsubscribe link in emails or by replying STOP to SMS messages.

To exercise any of these rights, please contact us using the information below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Premier Flooring & Design